NexuDesk AI Summary is designed to minimize stored support data. Ticket content is processed transiently to generate AI output, AI-generated summaries are cached in your local browser, and NexuDesk does not store raw ticket text on its servers.
NexuDesk AI Summary ("we", "our", or "us") is built with a "Privacy-First" architecture focused on minimizing retained support data. We process ticket content only as needed to provide ticket analysis and reply drafting, and we do not store raw ticket bodies, raw customer comments, or full raw conversation text on our servers after processing.
Key Privacy Principle: transient processing, minimal server-side retention, and browser-local caching of AI output whenever possible.
AI-generated summaries and suggested replies are cached in your local browser storage for faster reuse in the same Zendesk account, ticket, and agent context. This means:
Before ticket content is sent from NexuDesk to the configured AI provider, our service can apply PII (Personally Identifiable Information) scrubbing to mask sensitive details:
This desensitization is controlled by the app's Privacy Shield setting and is enabled by default. When enabled, masking is applied during NexuDesk's server-side processing before content is forwarded to the AI provider.
Ticket content is transmitted via encrypted HTTPS/TLS channels to NexuDesk for transient processing and then, when needed, to the configured AI processing provider. Important safeguards:
We collect limited operational identifiers and metadata for service operation, license enforcement, troubleshooting, and billing:
We do NOT intentionally store: raw ticket bodies, raw customer comments, customer names, customer email addresses, customer phone numbers, physical addresses, agent names, or agent email addresses in our service database.
For subscription management and customer support, we collect:
If you choose to use the custom SOP library feature, we store:
Note: Your SOP library is stored on our servers to enable account-level configuration and cross-device access. This feature is optional, and you can use the core ticket analysis workflow without uploading SOP content.
The limited information we collect is used solely for:
We will never sell, rent, or share your information with third parties for marketing purposes.
Our PII desensitization system automatically detects and can mask:
When the PII filter is enabled, supported PII patterns are masked before content is sent from NexuDesk to the AI provider. Because ticket content is first transmitted to NexuDesk for service processing, you should not interpret this feature as a guarantee that original content never reaches NexuDesk.
We retain different types of data for varying periods:
We use OpenAI-compatible AI processing providers to generate ticket analysis and reply drafts. Provider selection may vary based on NexuDesk configuration. Data handling by those providers is governed by their own terms and privacy commitments. Where available, NexuDesk uses business-grade API offerings intended for application integration rather than public consumer chat products.
Payments are processed through Creem.io and Stripe. We do not store full credit card information.
We access Zendesk data through their official API. Your relationship with Zendesk is governed by their privacy policy.
We implement industry-standard security measures:
You have the right to:
To exercise these rights, contact [email protected].
For users in the European Economic Area (EEA):
NexuDesk AI Summary is not intended for individuals under 18. We do not knowingly collect information from children.
We may update this Privacy Policy periodically. Material changes will be communicated via email. Continued use after changes constitutes acceptance.
For privacy-related questions or requests:
Email: [email protected]
NexuDesk AI Summary is not affiliated with, sponsored by, or endorsed by Zendesk, Inc. or OpenAI. This Privacy Policy applies only to NexuDesk AI Summary services.