New Release

NexuDesk AI Summary

Help Zendesk agents move faster with ticket analysis, reply drafting, SOP matching, and privacy-first processing built for real support workflows.

Generate fast summaries of customer goals, blockers, risk signals, and next-step context without leaving the Zendesk sidebar.

Draft replies and internal notes using your configured SOPs so agents can review faster and stay consistent.

Optionally mask supported PII before provider submission and avoid long-term raw ticket text storage on NexuDesk servers.

Built for Zendesk Support

Built as a Zendesk app for agent workflows, team rollouts, and privacy-conscious support operations.

Zendesk Sidebar Workflow

Open the app directly inside each ticket and review analysis where agents already work
Shared SOP and Team Controls

Configure SOP context, reply behavior, and rollout settings for solo agents or larger teams
Privacy-First Architecture

Raw ticket text is processed transiently, AI output is cached in the browser, and Privacy Shield is available by default.

🤖

NexuDesk uses OpenAI-compatible AI processing providers to deliver structured analysis and drafting workflows for support teams.

Start with a solo plan, roll out to your team, or talk with us about the right setup for your Zendesk workspace.