Our refund policy balances customer satisfaction with the real-time costs of AI processing. Each AI summary incurs immediate API costs that cannot be recovered.
We stand behind the reliability of NexuDesk AI Summary. To balance customer support with the real-time costs of AI processing, we offer a 7-day limited refund policy for first-time purchases affected by unresolved technical issues.
Refunds are available within 7 days of your initial purchase date only when the product cannot be used because of a verified technical issue that our support team cannot resolve.
Full refunds are available within 7 days if you experience unresolved technical issues that prevent normal product use:
Important: AI-generated content accuracy or quality concerns do not constitute technical issues, as these reflect inherent limitations of AI technology rather than product defects.
Refund requests must meet all of the following requirements:
Important: We do not provide refunds for change of mind, low usage, unused time, or subjective preference.
Refunds are NOT available for:
NexuDesk AI Summary incurs real-time costs for every analysis request sent through our configured AI processing providers. Unlike traditional software, each use of the service consumes computational resources that we pay for immediately.
Usage-Based Service Delivery:
This policy ensures fair treatment for all customers while protecting the sustainability of our service.
To request a refund, follow these steps:
Once approved, refunds are processed within:
Refunds are issued to the original payment method used for purchase. We cannot process refunds to different payment methods or accounts.
Upon refund approval, your license or subscription access will be deactivated. You will lose access to:
You can cancel your subscription at any time. Cancellations take effect at the end of your current billing period.
If you cancel mid-billing cycle, you will retain access until the end of the paid period, but no partial refunds are provided for unused time (except approved refunds for unresolved technical issues within the 7-day limited refund window).
To cancel your subscription:
Top-up credit purchases are non-refundable once activated.
Top-up credits are additional AI summary quotas purchased beyond your subscription plan. Because these credits:
We do not offer refunds for top-up credits under any circumstances, including account cancellation or service termination.
To ensure fairness for all customers and protect service sustainability, we reserve the right to deny refunds for accounts that:
Usage Monitoring: We maintain usage and audit metadata for each account, such as request counts, license state, and operational records. These records may be reviewed for refund eligibility verification, abuse prevention, and service improvement.
This policy protects legitimate customers while preventing abuse of our refund system.
If you're experiencing technical issues, please contact our support team before requesting a refund. We're committed to resolving technical problems and may be able to fix your issue quickly.
Common issues we can help with:
Note: Dissatisfaction with AI summary quality or accuracy does not qualify as a technical issue. AI systems have inherent limitations, and output quality can vary based on input content complexity.
Please contact us directly for refunds rather than initiating a chargeback with your bank. Chargebacks:
We're committed to fair and fast refund processing. Give us a chance to make things right.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email.
For refund requests or questions about this policy:
Email: [email protected]
Subject Line: "Refund Request - [Your License Key]"
We typically respond within 1-2 business days.